Refund Policy

How to Request a Refund

To request a refund, contact our support team via the Contact Us page or email us at support@atradinggame.com.

Please include the following information in your refund request:

• Your full name and account email address.
• Date of purchase and type of subscription.
• Description of why you wish to be refunded
• Evidence of any issues you have experienced on the platform(screenshots, recordings, etc.).

Refund Eligibility

• Refunds may be considered on a case-by-case basis at our sole discretion.
• Refunds should be issued if our service is unusable due to technical issues.
• Unusable is defined as the inability to access or use the service as intended, caused by technical problems originating from us.

Proof of Issue

• Customers must provide proof that the product is unusable.
  • Screenshots of error messages or issues.
  • Screen recordings demonstrating the problem.
  • Participating in a screen-sharing session with our support team.

Time Frame for Refund Requests

• Monthly Subscriptions:
  • Refund requests should be made within 7 days of the purchase date.
• Yearly Subscriptions:
  • Refund requests should be made within 14 days of the purchase date.